But how can you fight Wal Mart or the other big ones when in times like these everyone is counting their change?!
April 14th, 2009 7:48 pm ET
I completely agree small businesses in general and small shops in particular are not only important for the economy but also important for our daily lives.
Manuel, Coventry, UK
RJ, Washington State
April 15th, 2009 3:22 am ET
What’s Wrong With Retail
There is hardly a day goes by in the last few months that we have not had news about the down turn of the retail sales across the country. With a few exceptions all retail establishments are complaining about low sales volumes.
Until recently I simply though like everyone else it was because people where not buying at this time. However, my wife has given me information recently that leads me to believe otherwise, let me explain.
My wife is a “Sales Associate” for Macy’s Department Stores in Washington State and has worked for them over two years now. We are both in our 50’s and of the generation that grew up with the idealist notions of “Miracle on 34th Street”, and that customer service rules.
For the last three to five month’s however we have learned that “credit” rules! She has been badger and threatened to the point of tears because she does not secure enough credit applications for the Macy’s credit card. She has been told to deceive customers and tell them that it is a “rewards card”, as apposed to the 25% credit card that it is. As policy Macy’s has a credit quota, each associate must secure so many credit applications to maintain good standing.
It would appear retailers have lost their way and want to be banks rather then retail outlets for products and services.
This of course is at a time when all financial advisors you see on television are advising consumers to stop using their credit cards, and to seek out those cards with the lowest possible rate, certainly not the 25% rate that Macy’s charges, regardless of a persons credit standing
I personally find this appalling and encourage my wife to seek other employment with an organization that will appreciate her customer service and sales skills without the overly aggressive consumer credit policies.
In addition I am committed to insuring Macy’s as a retailer will never again receive a penny of my earnings.
April 17th, 2009 4:01 pm ET
SMALL HIGH STREET SHOPS >> DON'T EVER LOSE SIGHT OF THE FACT – THE CUSTOMER IS ALWAYS GOD.
So far, God eats Halal except on Jewish holidays & doesn't get involved with demons or their habits. Providing the retail sector can handle this, the retail sector will recover.
Perhaps it's also a good time for the manufacturing sector to take note of these little idiosyncracies. God has a habit of rubbing off on everybody.
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